NOCN issues apology over CISRS card delay


The company that took over the management of issuing new CISRS cards from the CITB has publicly apologised over the fiasco.

NOCN job cards took over CISRS card scheme administration services in December 2019. In a bid to resolve the backlog of card applications it has now put an emergency plan in place.

It’s been reported the company is also having major problems in issuing the Construction Plant Competence Scheme (CPCS) cards after NOCN took over the management of this scheme also.

“We would like to apologise to all customers for the problems that NOCN Job Cards are having in issuing CPCS and CISRS cards,” NOCN said in a statement.

“On 1 December 2019 NOCN Group fully took over the issuing of CPCS and CISRS cards from CITB. Much time was put into our systems by both NOCN and our supporting service providers to ensure the transfer would occur as well as possible.

“There have been a number of data/administrative/technical issues that have occurred due to the in-flight transfer of such large and complicated card schemes. This has resulted in a backlog in processing applications that were made in November and December 2019.”

NOCN added: “We are very sorry for the impact of this on customers’ ability to work and the frustration that this is causing. We are working very hard, together with our service providers to rectify this problem as quickly as possible. CITB are being especially proactive and providing substantial support.”

ScaffMag understands that due to a different IT system CISRS card applications are having to be processed manually. “We are printing hundreds of cards per day and are actively catching up already,” NOCN said.